Privacy Policy

This Privacy Policy explains how Prime Roof & Roughcast collects, uses and protects personal information when you use this website or contact us about our services.

Prime Roof & Roughcast is a trading style of PRIME EXTERIOR SOLUTIONS LIMITED, registered in Scotland under Company No: SC887882. The contact address listed on the website is 24 Blythswood Square, Glasgow, Scotland, G2 4BG.

By using this website or submitting your details through one of our forms, you agree to the terms of this Privacy Policy.

Information We May Collect

We may collect personal information when you complete a form, request a quote, book a survey, contact us by email or communicate with us by phone.

This may include:

  • Your name
  • Your address
  • Your postcode
  • Your telephone number
  • Your email address
  • Details about your property
  • The service you are interested in
  • Any message or enquiry you submit
  • Technical information such as your IP address, browser type and website usage data

We only collect information that is relevant to your enquiry, quote request, survey booking or use of our website.

How We Use Your Information

We may use your information to:

  • Respond to your enquiry
  • Contact you about your roofing or roughcasting requirements
  • Arrange a free survey
  • Provide a quotation
  • Discuss products, services and installation options
  • Manage customer service and follow-up communication
  • Improve our website and marketing
  • Keep records for business, legal and accounting purposes
  • Comply with our legal obligations

We do not sell your personal information.

Legal Basis for Processing

We may process your personal information under one or more of the following lawful bases:

  • You have given consent by submitting an enquiry
  • Processing is necessary to respond to your request before entering into a contract
  • Processing is necessary to perform a contract with you
  • Processing is necessary for legitimate business interests
  • Processing is necessary to comply with legal obligations

Sharing Your Information

We may share your information with trusted third parties where necessary to provide our services or manage our business.

This may include:

  • Surveyors
  • Installation teams
  • Customer service providers
  • Website hosting providers
  • Email and telephone service providers
  • Marketing and analytics providers
  • Professional advisers
  • Legal or regulatory authorities where required

Any third party we work with is expected to handle your information securely and only for the purpose required.

Marketing Communications

If you submit an enquiry, we may contact you about your request and related services that may be relevant to your property.

You can ask us to stop sending marketing communications at any time by contacting us using the details on this website.

Cookies & Website Tracking

This website may use cookies and similar technologies to improve user experience, measure website performance and support marketing activity.

Cookies may help us understand how visitors use the website, which pages are visited and how enquiries are generated.

You can control or disable cookies through your browser settings. Some parts of the website may not function correctly if cookies are disabled.

How Long We Keep Your Information

We only keep personal information for as long as necessary for the purpose it was collected.

This may include retaining enquiry details, survey notes, quotation information, customer records and communication history for business, legal, warranty or accounting purposes.

How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website or online transmission is completely secure. You should only submit information through the website if you are happy to do so.

Your Rights

Depending on your circumstances, you may have the right to:

  • Request access to your personal information
  • Ask for incorrect information to be corrected
  • Ask for your information to be deleted
  • Object to certain types of processing
  • Ask us to restrict how your data is used
  • Request a copy of your data
  • Withdraw consent where consent is the legal basis for processing

To exercise any of these rights, please contact us using the details on this website.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

Prime Roof & Roughcast
24 Blythswood Square
Glasgow
Scotland
G2 4BG

Email: info@primeroofandroughcast.co.uk

Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.