Terms & Conditions
These Terms & Conditions apply to your use of this website and any enquiry submitted through the Prime Roof & Roughcast website.
Prime Roof & Roughcast is a trading style of PRIME EXTERIOR SOLUTIONS LIMITED, registered in Scotland under Company No: SC887882.
By using this website, submitting an enquiry or requesting a survey, you agree to these Terms & Conditions.
Website Use
This website is provided for general information about our roofing, roughcasting, rendering and exterior home improvement services.
You agree not to use this website:
- For any unlawful purpose
- To submit false or misleading information
- To interfere with the security or operation of the website
- To attempt to gain unauthorised access to the website, server or related systems
- To copy or reuse website content without permission
We may update, change or remove website content at any time without notice.
Enquiries & Survey Requests
Submitting an enquiry through this website does not create a contract between you and Prime Roof & Roughcast.
When you submit your details, we may contact you to discuss your requirements, confirm your property details and arrange a survey where appropriate.
Any survey, quotation or recommendation will be based on the information available at the time.
Quotations
Any quotation provided is subject to survey, property condition, access, measurements, material choice and final specification.
A quotation may be withdrawn or revised if:
- The property information provided is inaccurate
- Additional work is identified
- Access issues are discovered
- Structural or hidden defects are found
- Material prices or availability change
- The scope of work changes
We will aim to explain any changes clearly before work proceeds.
Offers, Discounts & Promotions
Any offers, discounts or promotional pricing shown on this website are subject to availability, survey and acceptance.
Promotional offers may be changed, withdrawn or updated at any time.
Where a discount or price match guarantee is advertised, it may be subject to like-for-like specification, comparable materials, installation standards, survey findings and written evidence from a genuine competitor quote.
No Deposit & Payment Terms
Where a no-deposit or pay-on-completion offer is available, this will be confirmed as part of your quotation or agreement.
Payment terms will be clearly explained before any work begins.
You agree to pay all agreed charges in accordance with the payment terms provided.
Installation Work
All installation work will be carried out according to the agreed specification.
The timescale for work may depend on factors including weather, access, material availability, scaffolding, property condition and unforeseen issues.
We will make reasonable efforts to keep you informed of any delays or changes to the schedule.
Customer Responsibilities
You agree to:
- Provide accurate contact and property information
- Ensure suitable access to the property
- Inform us of any known defects, restrictions or access issues
- Obtain any required permissions where applicable
- Keep pets, children and vulnerable persons away from work areas
- Make payment in line with the agreed terms
Guarantees
Guarantees may apply to certain products, materials or workmanship depending on the service provided and the terms of your agreement.
Any guarantee details will be confirmed in writing where applicable.
Guarantees may not cover damage caused by misuse, neglect, structural movement, extreme weather, third-party work, lack of maintenance or issues outside the original scope of works.
Materials & Product Information
Images, product descriptions, colours and examples shown on this website are for general guidance only.
Actual products, colours, finishes and materials may vary depending on availability, manufacturer specification, lighting conditions and property type.
Final product choices should be confirmed before work begins.
Website Content
We aim to keep the information on this website accurate and up to date. However, we do not guarantee that all information is complete, current or free from errors.
The website content is provided for general guidance only and should not be treated as professional, technical or legal advice.
Third-Party Links
This website may include links to third-party websites or services.
We are not responsible for the content, accuracy, privacy practices or availability of third-party websites.
Limitation of Liability
Nothing in these Terms & Conditions limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, we are not responsible for:
- Losses caused by misuse of this website
- Website downtime or technical issues
- Inaccurate information submitted by users
- Indirect or consequential losses
- Delays caused by circumstances beyond our reasonable control
Your statutory rights are not affected.
Intellectual Property
All website content, branding, images, text, layout and design are owned by or licensed to Prime Roof & Roughcast unless otherwise stated.
You may not copy, reproduce, distribute or use any content from this website for commercial purposes without permission.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal information.
Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be published on this page.
Governing Law
These Terms & Conditions are governed by the laws of Scotland.
Any disputes will be subject to the jurisdiction of the Scottish courts.
Contact Details
Prime Roof & Roughcast
24 Blythswood Square
Glasgow
Scotland
G2 4BG
